Frequently Asked Questions
In this section we answer the most frequently asked questions we receive about our course. However, if you do not find here the answer you are looking for in this list, please feel free to contact us directly. We will be more than happy to assist you.
Yes, our course content is strictly maintained and updated by our technical department. It currently complies with the latest European Union food hygiene standards and the most recent 2025/2026 guidelines on food safety, allergens, and food waste prevention.
Yes. We are a legally established training academy with years of experience. Our certificates are 100% valid and issued in compliance with current legislation.
Yes, our certificate complies with EU Regulation and is valid throughout Spain and the rest of the EU. While it has no legal expiration date, renewal every 4 years is recommended.
Yes, you can access all study materials and take the exam for free as many times as needed. You only pay a fee of 18€ (VAT included) if you wish to receive your accredited official certificate.
You will receive your Certificate instantly via email upon payment. If you pay by bank transfer, it will be sent as soon as we verify the transaction (approx. 24h) or immediately if you send us the proof of payment.
We strongly recommend renewing your certificate every 4 years.
Yes, 100%. All transactions are processed through a secure SSL-encrypted connection. We use industry-leading providers like Stripe and PayPal to guarantee your security.
Payment can be made instantly via credit/debit card and Bizum via RedSys. We also accept bank transfers and deposits.
Our bank account is ES36 2100 7040 8113 0002 4990 (Caixabank). You can make a transfer or deposit from any bank.
Yes, we do. For more information about our special rates for groups or companies, please contact us directly. We will be happy to assist you.
We provide duplicate certificates free of charge. Simply contact us or access the original download link sent to your email upon payment.
Still have questions?
Our technical support team and teachers are fully at your disposal.
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